Support

Confirm that you selected the correct environment and organization account. If your organization manages your access, contact its ZAM administrator to confirm that your membership and session are active. Never send your password, recovery code, or authentication token to support.

ZAM shows only workspaces and capabilities authorized for your membership. Your organization’s administrator can confirm whether the workspace is enabled and whether your assignment grants access.

Cloud Mode displays the latest authorized published schedule received from ZAM Server. Refresh the page and check your network connection. If the issue remains, ask your scheduler to confirm that a schedule was published for your assignment.

Local Mode works on the device for approved demonstrations and evaluation. Cloud Mode may require an active network connection depending on the released version and organization policy. ZAM never reports a cloud action as successful unless the server confirms it.

In eligible testing builds, choose Explore Demo on the welcome screen. The Demo Workspace contains synthetic information and is separate from user-created local organizations. Use Reset Demo to restore its original information.

Open More → Help → Report a Bug in the app, or email support. Explain what happened, what you expected, and the steps to reproduce it. Attach a screenshot only after checking that it contains no sensitive personal or operational information.

For organization-managed records, contact your organization’s ZAM administrator or privacy contact first. For a ZAM account and associated-data deletion request, follow the steps on the account deletion page. See the Privacy Policy for details.

Open More → Help → Getting Started. Tutorials are role-aware, replayable, and available in English and Arabic. Your organization may also provide workflow-specific guidance.